Information from Joyce Mamode, Head of Passenger Services, London Dial-a-Ride, Email: DAR@tfl.gov.uk, March 2013.
Dial-a-Ride is a free, door-to-door transport service for disabled people and over 85s, who live in London and can’t use buses, trains or the Tube.
Dial-a-Ride can distribute information about Dial-a-Ride and visit groups to talk about the service and the benefits of becoming a member to ensure that everyone who is eligible for Dial-a-Ride membership is aware of the service and can get the most out of it.
How Dial-a-Ride works
It is an ideal way to get out and about independently and membership is automatic for many disabled and older people. This includes:
Members of Taxicard
People on higher rate mobility component of Disability Living Allowance
People on higher rate Attendance Allowance
People receiving a War Pension Mobility Supplement
People who are registered blind or partially sighted
People not automatically eligible can still apply for membership. Members request journeys, usually the day before they need to travel and we make every effort to accommodate as many of their requests as possible.
Our vehicles include accessible minibuses, people carriers and saloon cars. Most are wheelchair accessible, and many can also carry mobility scooters.
Improvements to the Dial-a-Ride Service.
There have made several improvements to the service in recent years, including introducing new low floor minibuses. Dial-a-Ride’s have worked on improving their scheduling efficiency and, as a result, customer satisfaction is now running at more than 90 per cent. An easy-to-use online application form will be brought in during 2013, to make applications for membership as straightforward as possible. We will continue our work to make sure members get the most out of the service.
Help your members find out more
Dial-a-Ride would like to come and talk to local groups about the benefits of membership and to discuss ways of improving the service. Please contact 0845 999 1 999 option 3 to arrange a Dial-a-Ride presentation for a group, to order some of our publicity flyers to distribute to your members, or to discuss using the attached article for your organisation’s newsletter.
Dial-a-ride look forward to hearing from you.